Performance Improvement Manager at PRDOH

Jeniffer Concepción-Acevedo's picture




Performance Improvement Manager

Puerto Rico
TodayRequisition ID: 1887

The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the sole entity authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC’s critical health protection mission. Since 1995, the CDC Foundation has launched approximately 1,000 programs and has served as a strategic partner to CDC during public health emergencies. This is an outstanding opportunity to work with the nation’s lead agency charged with protecting the public's health.

 Position Overview 

The Performance Improvement Manager will manage and coordinate organization-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. This position assures that organization-wide PMQI initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PM and QI policy development; provides leadership and coordination for improving the organization’s core public health functions and evaluating the impact that systems improvements have on the public’s health; and researches and develops PM and QI training programs that focus on enabling the workforce to achieve improvements with priority health concerns.


  • Master’s degree in public health, business administration, public administration, planning or related field or 10 years of related experience required.
  • Experience in Performance Improvement and Quality Management is desired preferably in public health or a health-related field and/or a governmental organization.
  • Ability to train staff in various quality improvement and performance improvement methodologies.
  • Experience applying evidence-based practice to improve quality. 
  • Strong interpersonal skills and demonstrated success as a team player. 
  • Effective change management skills, analytical and problem-solving skills. 
  • Ability to collaborate with individuals from a variety of academic backgrounds. 
  • Strong organizational skills and highly capable of developing, tracking, summarizing, interpreting and reporting process evaluation results. 
  • Skilled in communicating effectively, facilitating group processes and training staff. 
  • Experience interpreting statistics and evaluating research studies. 
  • Ability to prepare and review comprehensive reports related to public health issues. 
  • Proven skills adapting and applying PM and QI in public health setting.
  • Ability to establish and maintain effective and productive working relationships with public and private organizations, practices, partnerships and programs. 
  •  Ability to independently solve complex problems in high-impact, time-constrained scenarios. 
  • Excellent written and verbal communications skills with experience writing, reviewing complex documents such as detailed reports to donors, policy analysis, grant proposals, briefing documents for CDC, donors, and stakeholders/partner 
  • Outstanding interpersonal and leadership skills. 
  • Ability to handle sensitive situations in a diplomatic, discreet and professional manner 


  • To develop and implement a strategic framework around system quality improvement in order to accomplish the agency mission to advance business improvements and processes impacted by the hurricanes of 2017.
  • Builds, directs, manages, and ensures implementation and effectiveness of the Puerto Rico Health Department’s Performance Management and Improvement System.
  • Implements a performance management and improvement process that leads to a positive and measurable impact on the public health system. 
  • Coordinates with local health department’s performance and quality initiatives to ensure alignment and optimal use of resources.
  • Promote systems improvement and work on the development of an agency wide guiding document to standardize quality improvement operations. 
  • Support the Puerto Rico Health Department Performance Improvement and Quality Control steering committee.  
  • Researches and designs appropriate organization-wide performance and quality training.  
  • Coordinates performance management and quality improvement capacity building for all levels of management and employees. 
  • Trains and certifies in-house performance and quality improvement trainers for various performance and quality improvement training programs.
  • Increases the performance management and quality improvement capacity of the organization in order to ensure that public health goals are effectively and efficiently met. 
  • Increases the health department’s capacity to evaluate and improve the effectiveness of their organizations, practices, partnerships, programs, use of resources, and the impact the systems’ improvements had on the public’s health.
  • Establishes a continuous performance and quality improvement effort and monitoring and reporting system. Regularly reports the status of performance and quality improvement efforts and impacts. Coordinates and prepares an accountability report including economic, Return-on-Investment analysis and other impact reviews.
  • Collaborates on the design of the information technology infrastructure required to support an island wide performance and quality improvement system. Ensures needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
  • Searches out best performance and quality improvement practices, making the health department aware of them and suggesting areas where they could be implemented.
  • Increases program interactions to address efficiency of use/leveraging of grant funds to review obligation and expenditure patterns, budget redirection processes, carry-forward balances, subgrantee/ contractual relationships and the amount of state and local dollars that are dedicated to achieving complementary program goals.
  • Collaborate with the agency accreditation team and support their strategic plan. 
  • Assist in the development, review and implementation of operating procedures. 
  • Utilizes performance improvement tools to streamline state health agency processes, improve customer service and enhance agency efficiency and effectiveness.
  • Collaborates with federal, national, state, and community partners on various quality and performance
  • Support the agency’s quality improvement plan and promote the development of a work culture that supports quality improvement.
  • Other duties and projects as assigned.

 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law. We comply with all applicable laws including E.O. 11246 and the Vietnam Era Readjustment Assistance Act of 1974 governing employment practices and do not discriminate on the basis of any unlawful criteria in accordance with 41 C.F.R. §§ 60-300.5(a)(12) and 60-741.5(a)(7). As a federal government contractor, we take affirmative action on behalf of protected veterans.

The CDC Foundation is a smoke-free environment.

Relocation expenses are not included.